Refund Policy

Returns & Refunds

At All Things Eyes Optical Boutique, we want you to love your eyewear. If something isn't right, we're here to make it right.

Return Window

You have 30 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return, your item must be:

In the same condition as received — unworn and unused
With original tags attached
In its original packaging
Accompanied by your receipt or proof of purchase

How to Start a Return

Email us at support@allthingseyes.site with your order number and reason for return. We will respond within one business day with instructions on how and where to send your package. Please do not send items back without contacting us first — unrequested returns will not be accepted.

Please note: customers are responsible for return shipping costs. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval status within 2 business days. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@allthingseyes.site.

Exchanges

We do not process direct exchanges. The fastest way to get the item you want is to return your original item and place a new order once the return is accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us at support@allthingseyes.site right away so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized orders (including prescription lenses cut to your Rx)
Personal care or hygiene items
Sale items and gift cards
Hazardous materials

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.